CASEMEDIA does not admit returns for those products that are in perfect condition.
In the case of damaged or broken items as a result of transport, CASEMEDIA will refund the total amount of the affected products or, if applicable, will send back the products with the shrinkage..
In order to be able to exercise the option of reimbursement of damaged products, it is necessary for the customer concerned to send a contact to info@casemedia.es adjuntando el número de factura e incluyendo sus datos de contacto, así como fotos del embalaje y de los productos dañados para la apertura de un expediente.
Without affecting the guarantee liability for defective products, the civil liability of CASEMEDIA for the products supplied shall be limited to the amount of the same.
When the product, by mistake, does not correspond to the product ordered, CASEMEDIA will bear the cost of collecting the wrong product and delivering the product corresponding to the order placed.
